Refund and Returns Policy

1. Overview

We want you to love your décor purchase. If you're not fully satisfied, here’s how our returns and refund process works.

2. Eligibility for Returns

• Return requests must be made within 7 days from the date of delivery.

• For returns due to damage, defect, or wrong item, you must inform us within 24 hours of delivery.

• Any request made after 24 hours of delivery will not be eligible for refund or replacement under these conditions.

• You must provide the required proof of the issue (as per our returns process).

3. Non-Returnable Items

• Customized or made-to-order décor items.

• Items that have been used, altered, or removed from their original packaging.

• Sale items (if marked as Final Sale).

4. Return Process

To initiate a return:

• Email our customer support at operations.sheerdecore@gmail.com with:

  • Order number

  • Reason for return
    

Required proof includes:

• Clear, unedited photographs showing:

  • Product from all sides

  • Packaging

  • Damage/defect

  • Shipping label or invoice

Once approved:

• You will receive a Return Authorization (RA) number and detailed instructions.

• Pack the item securely in its original packaging with all accessories, manuals, invoice, etc.

• Ship the item to the address provided in the RA confirmation.

• We recommend using tracked courier for safe return.

5. Refunds & Credits

• Once we receive the returned item, our team will inspect it.

• We will notify you of approval/rejection of the refund.

• If approved, refunds will be made to the original payment method.

• Refund processing time is typically 7–15 business days, depending on the bank/payment provider.

6. Exchange Process

Exchange for the same SKU

• Email customer support at operations.sheerdecore@gmail.com within 24 hours of delivery with:

  • Order number

  • Reason for exchange

  • Valid proof (photos of product, packaging, shipping label)

Once approved:

• You will receive an Exchange Authorization (EA) number.

• If the same SKU is available:

  • Replacement will be sent.

  • No need to return the product.

• If the same SKU is unavailable:

  • We will offer a full refund or store wallet credit.

Exchange for a different SKU

• If the replacement item is higher value:

  • Customer must pay the price difference.

• If lower value:

  • Price difference will not be refunded.

• All shipping costs for exchanging to a different SKU must be borne by the customer.

7. Exceptions & Special Cases

• For bulk orders or custom décor-made products, returns or refunds will be evaluated case-by-case.

• We may deny returns if the item does not meet the policy criteria (e.g., not in original packaging, signs of use, delay in reporting).

8. Quality Check & Disputes

• All returned items undergo a quality check upon receipt.

• In case of dispute, our decision will be based on:

  • Product condition

  • Proof submitted

  • Original packaging and invoice

9. Contact Us

If you have questions about exchange, returns, or refunds, please contact us:

• Email: operations.sheerdecore@gmail.com

• Phone: +91 70420-58664

• Official Hours: (Mon–Fri, 10 AM – 6 PM), (Sat 10 AM – 5 PM)

• Return Address:
  B-21, Second Floor, Sector-58,
  Noida, Uttar Pradesh – 201301

Policy Update Notice

We may update this policy from time to time. Any changes will be posted on this page with a revised effective date.